A few weeks back I ranted in Everything's broken and nobody's upset and it found its way around the web. Some called it a poorly organized straw man and others felt it was a decent jumping-off point for a larger discussion about software quality. It was likely both of these and more.
On the subject of bug reporting, there's a wonderful gem of a program that ships with Windows 7 and Windows 8 that you and your users can use to report and record bugs. It's the Problem Steps Recorder and it's like TiVo for bugs.
Hit the Start button and type either "Steps" or even "PSR" or to run the Problem Steps Recorder.
Read more: Scott Henselman
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